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I received my first shipment with the "glass" falling out of the frame. The clips were bent and one clip was missing altogether. It had never been attached to the frame. I received a free replacement and it was also damaged. The frame corners are held together with staples. The staple on one corner was bent, so again, the "glass" was falling out of the frame. These are manufacturing and quality defects. The shipping containers were fine. I'm going to glue the second one back together, fix the damaged frame, and give up. It isn't real glass. It is resin. But, the picture is beautiful. However, the framing is cheap and defective.