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The faucet has been leaking (very slowly) immediately after the installation (from around the handle area). I have asked ATG to send a replacement; however instead they contacted the manufacturer who tried to troubleshoot the issue and asked to attempt to send them a video/picture of the leak, or replace the cartridge. I ended removing the faucet and replacing it with a different one, incurring additional service fees. It has been 3 weeks since I have reported the leakage, and the issue still has not been resolved.
The manufacturer is very hard to work with. ATG store seems to be an online broker, and do not accept merchandise back to their warehouse. When you purchase something from them, it will be the manufacturer that will ship, so delivery experience will vary. Likewise, they arrange returns with the manufacturer.
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The faucet is leaking
By AlexM from NJ on Jan 29, 2017
The faucet has been leaking (very slowly) immediately after the installation (from around the handle area).