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The first problem I experienced was one of the glass windows was broken. At first, I was told I was going to have to pay for it, but they decided to NOT charge me. The biggest issue was that where the light bulb screws in, is not attached firmly. Therefore, you have to reach both your hands into a small area, and hold the screw-in base while screwing in the light bulb. Poorly manufactured. I ordered my first one, and it has no issues, that's why I ordered the second one, and was disappointed with the second one. Other than the quality, it looks beautiful!