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By Mark from The Villages, FL, USA on Jun 08, 2015
The downrod was the only 12-in Oil-Rubbed Bronze Ceiling Fan Downrod and was a close (but not exact) color match for the Harbor Breeze Saratoga Oil-Rubbed Bronze. Also, the Saratoga did not have a matching thread opening on the Saratoga. This was distinctly different from the Harbor Breeze Portes Celing Fan, which had a 12-in Aged Bronze Fan Downrod and a threaded opening to receive the downrod. Love the fans (bought 3), but the downrod glitch cost me a weeks delay in completing the install. The ordering process worked, but was a day late from the promised delivery data provided at the time of ordering. Ordered on the 26th, shipped on the 28th and arrived June 2nd. Overall Lowes did a great job. The above nits acknowledge room for improvement and the added price for achieving perfection. Congratulations on your willing, knowledgeable staff. The really made an effort to help where possible and were very customer friendly - clearly they''re raising the bar for customer service and I''ve been around long enough to know it when I see it!
PS ... thanks for the military discount. Keep up the good work ... Lowes.
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