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After searching the internet for hardware to replace my outdated pulls and nobs for my kitchen, I took a chance and made my purchase from this company which I had no previous experience. After receiving these items (in about 6 days) I changed my mind about using the nobs and decided to go with all pulls which meant returning a bunch of nobs and getting additional pulls. I called the customer number to make the changes. The customer service person was extremely helpful and told me exactly what to do. In addition, since I was purchasing additional pulls she stated they would waive the "restocking fee". Returning the nobs was a bit much. I had to use the required carrier, the same shipping container, add shipping numbers to their required return labels and so forth. A little bit of a hassle, but overall I was extremely satisfied with there product and service. A few weeks latter I bought a ceiling light and am loving it.