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Customer Care

We're Here to Help

Our Customer Care team, which is located here at our headquarters in Kirkland, Washington,
is available by phone, email or Live Chat for quick, convenient service.

Contact Us

Weekdays | 5am - 9pm PST
Weekends | 5am - 8pm PST

Help Topics

Reset Your Password
Go to the sign-in page, click the "Forgot your password" link and follow the instructions.

Check Order Status
Sign in to your account and select Order Status.

Manage Your Account
Sign in to your account to add new addresses, save credit cards, view favorites and more.

We offer free shipping on every order in the contiguous United States, with expedited and white-glove shipping options available on select products. At this time, however, we're unable to offer truck delivery to Canada.

View Our Shipping Policy >>

Call us at 1-844-THE-MINE or connect with us via Live Chat and we'll be happy to assist with your return.

View Our Return Policy >>

Order Issues
If your order was incorrect, damaged, defective or missing parts, call us at 1-844-THE-MINE or connect with us via Live Chat. We'll replace the product or send the missing parts as soon as possible.

Order Cancellation
Order cancellations are time sensitive, so call us at 1-844-THE-MINE or contact us via Live Chat as soon as possible if you wish to cancel your order.

Best Price Guarantee
Find a lower price on an identical in-stock item at any other online store and we'll match it.

View Our Best Price Guarantee >>

Personal & Pro Volume Pricing
The Mine offers volume pricing for both commercial and residential customers. Are you a business? If so, complete our volume pricing request form or call our Pro Services team at 1-888-801-2021 to request a quote. A response is guaranteed within 24 hours even on weekends. Residential customers may also fill out the request form, or you can contact our Personal Concierge team at

Product Warranty
We offer a standard limited warranty of one year on product parts. The Mine will determine, at its sole discretion, whether the product needs replacement parts, repair or full replacement. Faulty installation and normal wear and tear are not covered under The Mine limited warranty policy. Installation and assembly costs are also not covered under this warranty.

Payment Methods
We accept all major credit cards and PayPal.

Sales Tax
We do charge sales tax. If you own or represent a tax-exempt business, call our Pro Services team at 1-888-801-2021 to apply for tax exemption on qualifying purchases at The Mine.

Billing Verification
We occasionally need to place an order on hold so we can verify the method of payment. This is for your security. If your order is being held for verification and you wish to expedite the process, please call Billing Verification at the number below.

Billing Verification: 1-800-954-5948
Mon-Fri 6:00 AM to 4:30 PM PST | Sat-Sun 6:00 AM to 2:30 PM PST

Credit Card Overage
Please call Billing Verification if you feel you've been incorrectly overcharged for an order and we'll process a refund.

The Mine delivers exceptional service from concept to completion by partnering with design experts and professional in-home service providers to ensure your experience is as easy as you want it to be. We offer complimentary design consultation, and can also schedule professional installation and assembly for your order.

Porch Professionals
We partner with Porch to provide professional installation where their service is available. Our friends at Porch provide local certified plumbers, carpenters and electricians to assist with our product installation at your convenience. Contact us at 1-844-THE-MINE for availability and scheduling.

SPAR Assembly Service
We partner with SPAR professional assembly to provide you with expert assistance for anything that requires assembly. You can order and schedule SPAR service on our site along with your purchase, or you can call us at 1-844-THE-MINE and we'll be happy to schedule it for you.

Custom Design Services
Need a little design inspiration? Enjoy complimentary design consultation with our in-house style experts on the Personal Concierge team. Answer a few simple questions on our Custom Design Services page and we'll respond within 24 hours.

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