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The front end of ATG is hands down the most complete and searchable knob, pull, and handle hardware site I found. and the pricing was absolutely competitive. but the back end, the service, human contact, and follow up were exceptional for an 'on line' company. in fact for any kind of company. real people with real knowledge and genuine courtesy. however, there is something even better about this company, something extraordinary: it has a heart. in a somewhat complex transaction that involved matching a Restoration Hardware handle in a size that RH couldn't supply, I purchased a sample from ATG. the shape was perfect but the finish was not and I reordered a pair in a different finish. when I went to return the original sample and get my refund, they promptly processed the refund but suggested that rather than paying to ship the appliance handle back to ATG, why don't I donate it to Habitat For Humanity. and they supplied me with the addresses of the nearest HFH centers. no kidding, they actually did this. and gave me the refund. sure earned my respect!
LOVED THE LOOK ! A little too high priced as the pulls are zinc and not real brass in other words way over priced. Not much to choose from in 18" pulls so had to take what we could find. We do get a lot of good comments on the pulls but don't dare tell price, as way to much. Ordered the 3" on center Highland Ridge pulls for an older cabinet, don't order these they are really cheap feeling and way way over priced. As far as the look of them the 3" look cheap also. We liked the feel and look of the larger ones but did receive one with a scratch in the oil rubbed finish,it was not a big scratch so we put it on a lower drawer upside down and no one will notice, About the scratch the finish is pretty thin as when rubbing a finger over it you can not even feel it. I am hoping that at this price on these pulls they will not scratch easily.
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